Unparalleled Service, Support and Performance
The Avitecture Service Department provides unparalleled service, support and continuing performance plans. All Avitecture service technicians are required to be CTS (Certified Technology Specialist) certified by InfoComm International as well as receives intensive diagnostic and repair training. Our service department is manufacturer-certified to repair and service the equipment and systems we provide.
Because we know that your systems are critical to your mission, Avitecture service technicians drive all-wheel drive vehicles to ensure they can arrive at your site regardless of the weather. They carry laptops equipped with wireless access so they can access system wiring diagrams, programs and drawings on your site from our engineering computer server as well as download software upgrades reducing maintenance times and number of visits. Service and support is available 24/7/365 with response times that meet your needs.
Avitecture Continuing Performance Plans protects your system and ensures continuing productivity. Our Continuing Performance Plans will help assure that your system continues to work dependably, now and in the future. At a minimum all Continuing Performance Plans include Preventative Maintenance Inspections and Unlimited Phone Support.
During these inspections our highly trained and knowledgeable technicians inspect your system and look for any equipment problems. We fine tune and adjust your equipment to original manufacturers’ specifications. We provide you with a preventive maintenance report, review any discovered deficiencies and, if needed, arrange recommended corrective action. Our preventive maintenance visit assures that your system continues to perform optimally and reliably.
These types of “check ups” are valuable to your organization because they allow us the opportunity to catch problems before they occur. With each plan you are guaranteed the defined response time. When something does fail you simply place a call to our service department and a technician will be at your site within the plans time line. In the event of equipment failure our technicians will provide a “work around” if one is available. This may include loaner equipment or setting up temporary functionality within your system. Our priority is to be sure that your system and day-to-day audiovisual needs are always available by utilizing our “zero down time” methodology.